Privacy Policy

Introduction

TechlyAgent is a digital agency based in Karachi, Pakistan. We provide web development, SEO, paid advertising, social media management, email marketing, page speed optimisation, and business automation services. This Privacy Policy explains what personal information we collect from visitors and clients, how we use that information, how we store it, and what rights you have in relation to it.

By using our website at techlyagent.com, contacting us via any channel, or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

We review and update this policy periodically. The date at the top of this page reflects when it was last revised. Continued use of our website after any update constitutes your acceptance of the revised policy.

Who We Are

What Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide to us when you interact with TechlyAgent through any of the following channels.

Contact Forms

When you fill in a contact or enquiry form on our website, we collect your name, email address, phone number, company name (if provided), and the message content you submit.

WhatsApp and Phone Communication

When you contact us via WhatsApp or phone, we may retain records of those conversations and the contact information associated with your account or number for the purpose of responding to your enquiry and managing our business relationship.

Email Communication

When you email us, we collect and retain your email address and the content of your messages for the purpose of responding and managing our ongoing communication.

Service Enquiries and Project Briefs

When you submit a project brief, request a quote, or engage our services, we collect additional business information you provide, including your company name, website URL, business goals, and any other details relevant to your project.

Newsletter and Marketing Opt-Ins

If you choose to subscribe to our email newsletter or marketing communications, we collect your email address and any other information you provide at the point of subscription.

Information We Collect Automatically

When you visit techlyagent.com, certain information is collected automatically through standard web technologies.

Website Usage Data

We collect information about how you interact with our website, including pages visited, time spent on each page, links clicked, referring website addresses, and general navigation patterns. This data is collected in aggregate and is used to improve our website and understand visitor behaviour.

Device and Browser Information

We collect technical information about the device and browser you use to access our website, including device type, operating system, browser type and version, screen resolution, and language settings.

IP Address

We collect your IP address when you visit our website. This is a standard part of web server logging and is used for security, fraud prevention, and general analytics purposes. We do not use IP addresses to identify individual users by name.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device when you visit a website. We use cookies to maintain website functionality, analyse traffic through Google Analytics, and improve your browsing experience. You can control cookie settings through your browser. Disabling certain cookies may affect some website functionality.

Information From Third Parties

We may receive limited personal information about you from third-party sources, including social media platforms if you contact us through Facebook, Instagram, or LinkedIn; advertising platforms such as Google Ads or Meta Ads if you interact with our advertisements; and referral sources if a third party passes your contact details to us with your consent.

How We Use Your Information

Primary Uses of Your Personal Data

We use the personal information we collect for the following purposes.

Responding to Enquiries

When you contact us through any channel, we use your information to respond to your enquiry and provide the information you requested.

Delivering Services

When you engage our services, we use your information to set up, manage, and deliver the web development, SEO, advertising, or other services you have contracted us to provide.

Project Communication

We use your contact information to communicate with you throughout the duration of your project, including progress updates, review requests, approvals, and delivery notifications.

Sending Invoices and Processing Payments

We use your name, email, and business information to generate invoices and manage payment-related communication.

Marketing Communications

If you have opted in to receive marketing communications from us, we may send you newsletters, service updates, blog post notifications, and promotional content. You can opt out at any time by clicking the unsubscribe link in any email or by contacting us directly.

Website Analytics and Improvement

We use automatically collected data to analyse how visitors use our website, identify areas for improvement, and make decisions about content and design updates.

Legal and Compliance Purposes

We may use and retain your information where required to comply with applicable laws, respond to legal requests, enforce our terms and conditions, or protect our legal rights.

What We Do Not Do With Your Information

We do not sell your personal information to any third party. We do not share your personal information with third-party advertisers for their own marketing purposes. We do not use your information for any purpose that you have not been informed of in this policy.

Legal Basis for Processing Your Data

We process your personal information on the following legal bases.

Contractual Necessity

When you engage our services, processing your information is necessary to fulfil our contractual obligations to you.

Legitimate Interests

We process certain information on the basis of our legitimate business interests, including responding to general enquiries, maintaining our website, and analysing how our services are used. We ensure that our legitimate interests do not override your fundamental rights and freedoms.

Consent

Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Legal Obligation

We may process your information where necessary to comply with a legal obligation imposed on us.

How We Share Your Information

Third-Party Service Providers

We work with a limited number of trusted third-party service providers who process data on our behalf in the course of providing our services. These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

Google Analytics

We use Google Analytics to analyse website traffic and user behaviour. Google Analytics uses cookies to collect anonymised data about how visitors use our website.

Email Marketing Platforms

If you have subscribed to our email communications, your email address is stored with our email marketing platform provider.

Cloud Storage and Project Management

We use cloud-based tools for project management, file storage, and team communication. Files shared with us during a project may be stored on these platforms.

Payment Processing

We do not store or process payment card information directly. Any payments made to TechlyAgent are processed through secure third-party payment channels.

Legal Disclosure

We may disclose your personal information if required to do so by law, court order, or regulatory authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of TechlyAgent, our clients, or others.

Business Transfer

In the event that TechlyAgent undergoes a business reorganisation, merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Client Data

Personal information related to active client projects is retained for the duration of the project and for a reasonable period after completion.

Enquiry Data

Personal information from general enquiries that do not result in a project engagement is retained for a reasonable period after the enquiry is resolved or closed.

Marketing Data

Personal information used for email marketing is retained until you unsubscribe or request deletion.

Legal and Financial Records

Certain financial and contractual records are retained for the period required by applicable Pakistani laws and regulations.

When personal information is no longer required, we delete it or anonymise it securely.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

Security Measures We Use

Website Security

Our website uses HTTPS encryption. All data transmitted between your browser and our website is encrypted using SSL technology.

Access Controls

Access to personal information within TechlyAgent is restricted to team members who need it to perform their job functions.

Third-Party Security

We only use third-party services that maintain appropriate security standards and data protection policies.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

Your Rights

You have the following rights in relation to your personal information held by TechlyAgent.

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Correction

You have the right to request that we correct any personal information we hold about you that is inaccurate or incomplete.

Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions.

Right to Withdraw Consent

Where we process your information on the basis of consent, you have the right to withdraw that consent at any time.

Right to Object

You have the right to object to processing of your personal information carried out on the basis of our legitimate interests, including direct marketing.

Right to Data Portability

Where processing is carried out by automated means on the basis of consent or contract, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at hello@techlyagent.com.

Cookies Policy

What Cookies We Use

Essential Cookies

These cookies are necessary for the website to function correctly.

Analytics Cookies

We use Google Analytics cookies to collect anonymised data about how visitors use our website.

Marketing Cookies

If you have interacted with our advertising on Google or Meta, those platforms may place cookies on your device.

How to Manage Cookies

You can control and manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

Links to Third-Party Websites

Our website may contain links to third-party websites, social media platforms, and external resources. These websites have their own privacy policies which we do not control and for which we are not responsible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us.

Contact Details

Email: hello@techlyagent.com
Phone: 0321 8244855
WhatsApp: 0321 8244855
Address: Karachi, Sindh, Pakistan

We aim to respond to all privacy-related enquiries within 5 business days.

Last Updated: June 2026

TechlyAgent reserves the right to update this policy at any time. The most current version will always be available at:

techlyagent.com/privacy-policy/